How We Work With Volunteer Involving Organisations

Monaghan Volunteer Centre is a free matching service to encourage more people to become involved in volunteering across the county. Our role is to provide information and advice to people interested in volunteering and to organisations looking for volunteers. We work with community and voluntary organisations to gather information about their volunteering needs and in the process offer support and advice on good practice in volunteer management. Monaghan Volunteer Centre is a member of Volunteer Ireland, the national development agency and support body of Volunteer Centres in Ireland. Monaghan Volunteer Centre is managed by Monaghan Integrated Development and funded by the Department of Environment, Community and Local Government.

Who Will We Work With?

Monaghan Volunteer Centre will work with any not-for-profit organisation – this may include charities, community groups, co-operatives and statutory organisations such as nursing homes, schools, hospitals, etc. We may ask to see your constitution or set of rules to clarify this. We will not seek volunteers for individuals or for for-profit organisations.

Monaghan Volunteer Centre serves the needs of organisations operating within Co. Monaghan.

What Services Do We Provide?

Promotion of your Volunteering Opportunities to our Database of Volunteers:

Monaghan Volunteer Centre has a database of people throughout Co. Monaghan who want to get involved in volunteering. Organisations can be registered on this database so that their volunteering opportunities are visible and can be promoted to these volunteers. To do so, the Organisation must first register itself and provide details such as: Contact Details, aims of the organisation and presence of relevant policies etc. If not provided, staff at the centre may seek it at a later stage. Organisations can register as many opportunities as they wish. Each opportunity must have a name, and as many of the questions must be answered as possible. The more information provided the better chance there is of getting a volunteer interested.

We can also share your opportunities with other Volunteer Centres around the country. Locally, there are volunteer centres in Louth and Meath – you may wish to have your opportunities advertised there, so please let us know and we are happy to circulate them. We often advertise opportunities on the front of our website, which can attract additional attention. Please let us know if you would like us to do that and provide us with an article for display. Such articles will only be displayed for a time-limited period.

Information & Support on recruiting and managing volunteers:

Monaghan Volunteer Centre can provide advice and guidance, or access to information, on a range of
issues related to managing volunteers. This might relate to Information & Support on recruitment of volunteers, how to motivate volunteers, dealing with difficult situations etc. This support is available on request so please feel free to contact us by phone or by email.

Volunteer Management Training

Monaghan Volunteer Centre runs a four module Volunteer Management Training Programme. Each module takes about 4 hours and is generally run for a full day over 2 full days. Please see the training
pages on our web site for further information on the content of these modules. Notification of each volunteer management training will be sent out to all our contacts by email.

Garda Vetting

Monaghan Volunteer Centre provides a Garda Vetting service to voluntary organisations that do not have access to their own Authorised Signatory. An Authorised Signatory is someone who has been trained by An Garda Siochana in the correct administration of Garda Vetting. Because not all small organisations are able to access this Garda training, we may act as an Authorised Signatory. To avail of this service, your organisation, or members of it, must be willing to meet with us and ensure that certain procedures are in place, before Garda Vetting can begin. Please ask us if you would like more information on this.

Charities Regulator 

Monaghan Volunteer Centre will act as a ‘registration hub’ to support organisations to register with the Charities Regulator. The registration hub support be available every Friday afternoon between 2 and 5pm by making an appointment with Francis McCarron, Volunteer Centre manager. Contact  or 042 9749500  

How We Provide Our Service

Face – to - Face
Monaghan Volunteer Centre has an office in Monaghan Town with outreach offices in Ballybay, Castleblayney, Carrickmacross and Clones and we are available to meet with you at any of these offices. Alternatively we can come to your office. If you want to talk to us about how we might be able to support your organisation please book a meeting with us. From time to time we organise Volunteer Management training or community meetings that might be of interest to you.

Electronically
Because our database is electronic and held online, we do a lot of our communication via our website and email. We try to keep our website updated with useful information and we circulate other information via email. We can also answer queries or seek information for you via email. If there are a number of contacts within your organisation who wish to receive information from us, please ensure that we have their email address. If you do not wish to receive further communication from us via email please let us know.

Telephone
Monaghan Volunteer Centre staff can be contacted by telephone. If a staff member is not available please leave a message and we will return your call. If we can't help, we will try and find someone who can.

Paper

While most people use email these days, if you wish to be contacted in another way please let us know and we will do our best to accommodate.

What Do We Expect From You?

That You Keep Volunteers Updated
Many of the people applying to be volunteers may not have done this before and therefore may not know what to expect. They may not realize how long the process is going to take. It is important that volunteers are kept updated on how their application is proceeding – even if its just a quick email to say "no change". Of course, volunteers may not get back to you, or messages might get lost, or sometimes there's confusion about who's to get back to who, in which case please let us know.

That You Keep Us Updated
If a volunteer has been placed with you, if they were completely inappropriate, or if you never heard from them again, please let us know. This information helps us provide a better service by better
understanding your service. We can also follow up with the volunteer to get some feedback, or if you've lost the volunteers contact details, which is very easily done, we can get them for you again. From time to time we seek feedback via email questionnaires, please help us improve our service by responding. If you have any photos, or testimonials from volunteers we would love to see them. We can add them to our website. Once registered you will receive an email or phone call inviting you to meet with a volunteer centre staff member. Information can also be gathered by telephone if meeting is not possible.

Refusal of Service

Under certain circumstances we may refuse to accept a registration, or refuse to place volunteers with the organisation. This may be due to continued breaches of our Equal Opportunities policy, or knowledge that the organisation engages in unlawful behaviour. For a full explanation of why and how this might occur please request a copy of our policy, 'Criteria for non-Registration of Organisations'.

Recording of Information

In addition to the information you provide on registration, our database allows us to record notes on the contact we have with you. This will generally include the date of the conversation, who it was with, and any important information discussed. We will also record if you have completed any of our volunteer management training modules, or have requested to do them. You are free to request a copy of any information we hold on you or your organisation. Please ask us or request to see our 'Data Protection Policy and Procedure' for further information.

Accessing the Service

To access the services of Monaghan Volunteer Centre please register with us online, by phone or through a face-to-face meeting. Once your organisation is registered, you can register new volunteering opportunities directly on to our database via our website.